Terms and Conditions

I. Preliminary Provisions

1. These provisions constitute the general terms and conditions (hereinafter the "Terms and Conditions") for the provision of information society services within the meaning of the Bulgarian Electronic Commerce Act and other applicable Bulgarian legislation governing the provision of services by electronic means. They also set out the terms for the provision of crypto‑asset services under Regulation (EU) 2023/1114 on markets in crypto‑assets (MiCA) and the Bulgarian act implementing it.
2. The platform available at unramp.com (hereinafter the "Platform") is owned and operated by Unramp OOD, a limited liability company (hereinafter the "Company").
3. An integral part of the General Terms and Conditions is the Privacy and Cookies Policy, Complaints Handling Procedure as well as the AML/KYC Policy, as well as their subsequent amendments.
4. For the purposes of these Terms and Conditions:
5. Client - any natural or legal person to whom a crypto-asset service provider provides crypto-asset services. The Services are predominantly aimed at retail clients of full legal capacity who have accepted the Terms and Conditions and entered into an agreement for the provision of Services with the Company.
6. Services – the services provided by the Company through the Platform, including crypto‑asset services within the meaning of MiCA, as set out in these Terms and Conditions. More specifically, the exchange of crypto-assets for funds.
7. Exchange of crypto-assets for funds - the conclusion of purchase or sale contracts concerning crypto-assets with clients for funds by using proprietary capital;
8. Terms and Conditions – this document, as amended from time to time.
9. Company – Unramp OOD, a limited liability company incorporated under the laws of Bulgaria, with its registered office at 22 San Stefano Str., San Stefano Plaza, entr. B, 5th fl., office 16, City of Sofia 1504, Bulgaria, entered in the Commercial Register of the Republic of Bulgaria under company number 207160415.
10. Platform – the website operated by the Company at unramp.com and its sub‑sites and mobile versions.
11. Crypto‑Asset – a digital representation of value or rights which may be transferred and stored electronically using distributed ledger technology or similar, as defined in Article 3(1)(5) MiCA.[esma.europa]​
12. Crypto‑Asset Service Provider (CASP) – the Company, which is in the process of obtaining its license as a crypto‑asset service provider under MiCA by the Bulgarian Financial Supervision Commission (FSC).
13. FSC - the Bulgarian Financial Supervision Commission
14. These Terms and Conditions set out the principles for the provision of electronic Services by the Platform and the principles for its use by clients, including the principles for the conclusion of agreements, purchase of crypto-assets, authorisation of transactions and fees for Services.
15. All trademarks, logos and other designations displayed on the Platform are the property of the Company or its business partners. The client may not distribute, reproduce or copy the content of the Platform without prior consent of the Company or the relevant partner, except where permitted by mandatory law.
16. Before using the resources and Services provided by the Platform, the client must read and accept these Terms and Conditions. If the client does not agree with these Terms and Conditions, they must refrain from further use of the Platform.
17. The Company is supervised by the FSC and may provide its Services on a cross‑border basis in other EU/EEA Member States in accordance with MiCA and applicable national implementing provisions, once the authorisation procedure is finalised. These Terms and Conditions are governed by the Bulgarian law, without prejudice to mandatory consumer‑protection rules of the Member State of the client’s residence.
18. Access to the Platform is restricted for certain clients based on legal, regulatory and risk considerations. The Company may refuse or revoke access for clients where there are reasonable and justified grounds, including but not limited to: presence on a sanctions list, suspected fraud or money laundering, or residence in a prohibited jurisdiction.
19. As of the effective date of these Terms and Conditions, the prohibited regions include, but are not limited to: Afghanistan, Belarus, Cuba, the Democratic Republic of Congo, Iran, Iraq, Libya, North Korea, Russia, Sudan, South Sudan and Syria. The list of prohibited regions may be updated from time to time and will be made available on the Platform.
20. The client acknowledges that there are significant risks associated with investing in and transacting in Crypto‑Assets, including, but not limited to, the possibility of losing all funds invested, which may result from uncontrolled fluctuations in crypto‑asset prices, technological failures, cyber‑attacks and regulatory changes. Crypto‑assets offered through the Platform are not covered by deposit guarantee or investor compensation schemes, and the client may lose all the money invested in such assets.
21. The Platform does not dispose of clients' funds on a discretionary basis and only undertakes activities aimed at providing the Services described in these Terms and Conditions to the client. The Company does not provide portfolio management or investment advice.
22. It is forbidden for clients to provide any unlawful content or to carry out any actions that would disrupt or harm the functioning of the Platform or Services.
23. Technical requirements for using the Services of the Platform include:
    • a) internet connection;
    • b) correctly configured web browser;
    • c) active and correctly configured email account;
    • d) cookies and JavaScript enabled;
    • e) software for reading PDF files.
24. If the client uses hardware or software that does not meet the above requirements, the Platform does not guarantee proper functioning, and this may affect the quality or execution of transactions.
25. Regulations and tax treatment of Crypto‑Assets may vary by jurisdiction. It is the client's responsibility to ensure that their use of the Services complies with the laws, regulations and tax obligations applicable to them. Unramp disclaims liability for the client’s non‑compliance with local regulations, except where such liability arises from mandatory law.
26. Within the EU, the Company operates under MiCA and/or other applicable national laws; however, Crypto‑Assets remain high‑risk products, and MiCA does not eliminate the risk of losing all invested funds or guarantee any return.

II. Company’s Rights and Obligations

1. The Platform offers electronically the exchange of Crypto‑Assets for funds (the Services).
2. The range of Crypto‑Assets available for purchase by the client may be expanded or changed by updating the offer on the Platform. Such changes do not constitute amendments to these Terms and Conditions.
3. The Company does not provide services of creating or maintaining electronic wallets and does not provide custody and administration of Crypto‑Assets on behalf of clients. The client must have their own compatible crypto‑asset wallet in order to carry out transactions. Clients are solely responsible for the security, backup and management of their wallets and private keys.
4. The Company is not responsible for any loss of Crypto‑Assets by the client resulting from factors beyond the Company's control, including but not limited to: technical failures of the client’s equipment or software, network congestion or failures, errors in external crypto‑asset exchange systems, negligence of third parties not connected to the Company or the Platform, or the client’s own actions.
5. The Company is not responsible for the tax consequences of the acquisition, holding or disposal of Crypto‑Assets by clients. Clients are responsible for determining and fulfilling any tax obligations arising from their transactions.
6. The Company does not provide investment advice, portfolio management or personal recommendations regarding Crypto‑Assets. Any information provided on the Platform (such as prices, charts or general market commentary) is for informational purposes only and does not constitute investment advice.
7. By initiating the purchase of crypto-assets, the client acknowledges that there are significant risks associated with trading in Crypto‑Assets, including the possibility of losing all invested funds due to high volatility and other factors.
8. The provision of Services through the Platform is subject to fees. The Company charges a commission and/or spread, which is disclosed to the client in a clear and itemised manner before the purchase of crypto-asset confirmation. The commission and/or spread is determined depending on the type of Service and is displayed to the client at the time of transaction confirmation.
9. The Company quotes an exchange rate based on prevailing market rates plus the applicable commission/spread, which forms the basis for the client’s purchase transaction. Due to market volatility, the final execution rate may differ slightly from the indicative rate, as described in Section V.
10. The Company does not guarantee any profit from changes in Crypto‑Asset prices. Past performance is not an indicator of future results.
11. The Company may impose or adjust transaction and exposure limits per client, per Crypto‑Asset or per period for risk‑management, prudential, AML/CFT or conduct‑of‑business reasons. Information on applicable limits is made available on the Platform before finalising the exchange.
12. If circumstances arise in which the Company is required to carry out additional verification of a payment or a transaction (for example, due to AML/CFT, sanctions or fraud‑prevention requirements), the Company may withhold execution of the transaction, including the transfer of Crypto‑Assets or funds to the client, until the doubts are clarified. Where legally permissible, the Company will inform the client of the suspension and the reasons for it.
13. The Company maintains and applies policies and procedures to identify, prevent, manage and disclose conflicts of interest that may arise in connection with the provision of Services, including where the Company or related entities trade on their own account in Crypto‑Assets available via the Platform. Where organisational measures are not sufficient to prevent risks of damage to clients, the Company will clearly disclose the nature and source of the conflict before carrying out the relevant Service.
14. Where the Company outsources operational functions or relies on third‑party service providers (such as payment processors, IT or cloud providers), it remains fully responsible towards clients for the performance of the outsourced functions and for compliance with its obligations under MiCA and applicable law.

III. Client’s Rights and Obligations

1. The client of the Platform may be any natural person of at least 18 years of age and of full legal capacity. The Platform does not provide Services to legal entities or persons under 18.
2. By accessing and using the Services, the client confirms that they are at least 18 years old and that all data provided by them is true, accurate and up to date. The client further confirms that they are acting on their own behalf and not for or on behalf of a third party, unless explicitly disclosed, and that they are not subject to EU, UN or other applicable sanctions.
3. The Platform does not require clients to register a permanent account. However, in order to carry out transactions, it is necessary to provide an email address, the address of the crypto‑asset wallet and other data required for KYC/AML purposes, and to read and accept these Terms and Conditions. Where processing of personal data is based on consent, the client may be asked to provide such consent; otherwise, personal data is processed on other applicable legal bases as described in the Privacy Policy.
4. The Services are intended for retail clients who understand the characteristics and risks of Crypto‑Assets, have a high risk tolerance and can afford to lose their entire investment. By using the Services, the client confirms that they have sufficient knowledge and experience to understand those risks and that the Services are appropriate for their situation. The Company may perform appropriateness checks or collect information on the client’s knowledge and experience, and may warn the client where a Service or Crypto‑Asset appears inappropriate.
5. Before finalising the exchange, the client has the right to receive clear and comprehensible information on:
   • the main characteristics and risks of the relevant Crypto‑Asset;
   • the type of Service provided in relation to that Crypto‑Asset;
   • all costs, fees and charges;
   • execution conditions, including expected execution time and supported networks;
   • the applicable complaint and dispute‑resolution procedures (as set out in a separate complaints policy).
   Where a MiCA‑compliant crypto‑asset white paper is available, the Company will provide or make it accessible to the client prior to the Service, in accordance with MiCA.
6. The client undertakes to:
   • provide complete, accurate and up‑to‑date information required for onboarding, KYC/AML checks and transactiton execution;
   • promptly inform the Company of any changes to their personal data or circumstances that may be relevant for the Services (such as a change of residence or sanctions status);
   • use the Platform in accordance with applicable law, these Terms and Conditions and in good faith;
   • keep their devices and communications secure and protect against unauthorised access.
7. Fraudulent use of payment instruments and the Platform is strictly prohibited, including:
   • any use of credit or debit cards without proper authorisation;
   • falsifying transactions or engaging in deceptive practices to obtain Crypto‑Assets;
   • use of the Platform for money‑laundering, terrorist financing or other illegal financial activities;
   • engaging in high‑risk transactions intended to result in chargebacks or non‑payment;
   • abusing card‑network chargeback mechanisms (e.g. by disputing legitimate transactions);
   • violating card‑network rules (e.g. Visa, Mastercard, American Express) in connection with the Services.
8. It is prohibited to use payment methods on the Platform for:
   • online gambling, betting or other iGaming activities;
   • purchasing adult content or adult‑entertainment services;
   • purchasing or selling illegal products or services, including drugs, weapons, counterfeit goods or any other prohibited items.
9. clients are prohibited from engaging in any form of market manipulation, insider dealing or other abusive practices in relation to Crypto‑Assets, including but not limited to:
   • disseminating false or misleading information;
   • wash trading or spoofing;
   • pump‑and‑dump schemes or coordinated price manipulation.
   The Company may monitor transactions for signs of market abuse and report suspicious activity to competent authorities under MiCA and other applicable legislation.
10. The client acknowledges and agrees that it is their sole responsibility to be aware of and comply with any laws, regulations and guidelines pertaining to transactions in Crypto‑Assets within their jurisdiction. Unramp shall not be liable for legal consequences arising from the client's failure to adhere to local regulatory requirements, except where such liability arises from mandatory law.​
11. It is strongly recommended that the client retains copies of all transaction confirmations and relevant policies and rules of any merchants or service providers they engage with through the Platform, in order to assist in resolving any disputes or discrepancies.

IV. Services

1. Carrying out a transaction on the Platform begins with the actions specified in Section III, including the provision of required information and acceptance of these Terms and Conditions.
2. Using the appropriate form, the client submits an instruction to buy selected Crypto‑Assets from the offer on the Platform and provides details of the payment card or the bank account to be used for the payment of fiat funds. The client is then presented with a summary of the transaction, including:
   • the type and quantity of Crypto‑Asset;
   • the total amount to be paid;
   • the applicable rate and commission/spread;
   • any known third‑party fees;
   • the estimated execution time.
3. As a final step, the client must provide the address of their crypto‑asset wallet and ensure that the wallet and network are compatible with the selected Crypto‑Asset. The Platform does not take responsibility for transactions sent to incorrect or incompatible wallet addresses.
4. If the transaction is approved, it is executed by the Platform from its proprietary funds in accordance with the parameters indicated. If the time indicated in the summary has elapsed, the exchange rate is automatically updated to the latest available rate, and the client may be asked to reconfirm before execution.
5. Due to volatility, the final agreed value of Crypto‑Assets results from the rate valid at the time of actual payment or execution. Therefore, the amount of Crypto‑Assets indicated in the purchase confirmation may differ slightly from the amount actually received, within the tolerance clearly disclosed in the summary.
6. The Services for the purchase of Crypto‑Assets are subject to a fee. The commission fee is indicated when initiating the exchange and is collected automatically on a deduction basis. All costs and charges are disclosed prior to the exchange of crypto-assets. The client receives a post‑trade confirmation including, at least, the quantity of Crypto‑Assets, total consideration and main fees.
7. Execution of purchase transactions normally takes place within 1 business day from the transaction completion by the client, subject to receipt of funds and network conditions. ​
8. Upon completion of the purchase transaction, Crypto‑Assets are transferred to the crypto‑asset wallet specified by the client. The client is responsible for ensuring the correctness of the wallet address and network. The Company is not liable for transactions sent to incorrect or incompatible wallet addresses.
9. In the event that the Service cannot be provided due to a fault of the Platform or Company, the Company will return the funds to the client within 7 business days, informing the client by email of the failed transaction and its parameters, without prejudice to the Company’s right to investigate and comply with AML/CFT and sanctions obligations.
10. The Company may refuse to exchange fiat for crypto-assets, or may cancel a pending exchange, where:
    • execution would contravene applicable law, sanctions or internal policies;
    • there are reasonable grounds to suspect fraud, money‑laundering, terrorist financing or market abuse;
    • there are operational or security incidents preventing proper execution.

Where legally permissible, the Company will inform the client of the refusal and the reasons for it.

V. Buying Crypto‑Assets

1. To purchase a Crypto‑Asset, the client selects it in the transaction form on the Platform and specifies the amount of fiat currency they wish to exchange.
2. Information about the possibility of purchasing Crypto‑Assets through the Platform constitutes an invitation to treat. The Platform acts as the other party to the transaction, as described in these Terms and Conditions and in the transaction summary.
3. By entering the amount of fiat currency and confirming the exchange, the client submits an order for the purchase of crypto-assets at the indicated rate, which reflects current available market prices plus the Company’s commission/spread and is limited in time.
4. The client confirms the data entered in the purchase order form by selecting the "Confirm" button. Before this, the client receives clear information on the rate, fees, estimated execution time and other key terms.
5. The Platform’s system verifies the format of the wallet address for the selected Crypto‑Asset. The Platform is not responsible for unsuccessful transactions due to an incorrect address or an unsupported network.
6. Once the Platform accepts the purchase order from the client, the system generates a confirmation, which is also sent automatically to the client’s email address.
7. Due to volatility, the client acknowledges that the value of Crypto‑Assets indicated in the purchase summary is indicative and limited in time. The final amount of Crypto‑Assets is based on the rate valid at the time of actual payment or execution, within the disclosed tolerance range.
8. Execution of purchase transactions normally takes place within 1 business day, subject to receipt of funds and network conditions. In exceptional circumstances (e.g. network congestion, security incidents), execution may take longer.
9. Upon completion of the purchase transaction, Crypto‑Assets are transferred to the wallet specified by the client. The client is responsible for providing the correct wallet address and network.
10. If the Service cannot be provided due to a fault of the Platform or Company, the Company will return the funds to the client within 7 business days, subject to applicable AML/CFT and sanctions checks.

VI. Personal Data Protection

1. The rules for the processing of clients' personal data are described in the Privacy and Cookie Policy available on the Platform. The Company processes clients' data to ensure the proper provision of Services and to comply with MiCA, AML/CFT and other legal obligations.
2. The Company keeps records of Services and transactions in accordance with MiCA and applicable financial and AML/CFT legislation and processes personal data in line with the Privacy and Cookie Policy.

VII. Right to Withdraw from the agreement

1. Due to the nature of the Services (immediate exchange of fiat for crypto-assets in highly volatile Crypto‑Assets), the client does not have a right of withdrawal from an individual exchange transaction once it has been fully executed.
2. This is because the price of Crypto‑Assets depends on fluctuations in the financial and crypto‑asset markets that cannot be controlled by the Company and that may occur within any statutory withdrawal period under applicable Bulgarian and EU consumer law (including rules implementing Directive 2011/83/EU and sector‑specific exclusions for financial instruments and services).
3. Where the Service is performed in accordance with the client's instructions (exchange of a specified amount of funds into Crypto‑Assets and transfer to the specified wallet address), the transaction is final and cannot be reversed by the Company. This does not affect the client’s statutory rights in relation to defects in the Service or breaches of these Terms and Conditions.

VIII. Final Provisions

1. These Terms and Conditions govern the relationship between the Company and the client and constitute a binding agreement for the purchase of Crypto‑Assets in exchange for funds.
2. The Company reserves the right to change the Terms and Conditions for important reasons. Registered clients will be notified of any material change to the Terms and Conditions by email, with the right to terminate the agreement within 14 days. Amendments enter into force 14 days after notification, unless a shorter period is required by law or supervisory authorities.
3. Transactions executed before the date of entry into force of amendments to these Terms and Conditions shall be executed on the basis of the provisions in force on the date of ordering the transaction.
4. Amendments to the Terms and Conditions may be made in particular for the following reasons:
   • the need to adapt the provisions to changes in commonly applicable Bulgarian or EU law;
   • court judgments or decisions of public authorities necessitating amendments;
   • changes in regulations relating to the Company’s activity;
   • changes in the market situation in the field of the Company’s activity;
   • improvements to security, functionality or personal‑data protection;
   • extension, improvement or discontinuation of certain functionalities of the Platform;
   • the need to comply with or respond to changes in MiCA, regulatory or supervisory guidance (including ESMA/EBA guidelines) or decisions of competent authorities concerning crypto‑asset services.
5. Any changes to the Terms and Conditions will also be announced on the Platform.
6. These Terms and Conditions are governed by and construed in accordance with the laws of Bulgaria, without prejudice to mandatory consumer‑protection provisions of the client’s country of residence.
7. Any disputes arising between the client and the Company will be settled by the court having jurisdiction over the seat of the Company, with the reservation that, with regard to consumers, such disputes will be settled by the court having jurisdiction under applicable consumer‑protection rules.
8. These Terms and Conditions do not limit any mandatory consumer rights to protection that the client may be entitled to under the law of their country of residence.
9. Without prejudice to the client’s right to bring a claim before the competent courts, the client may submit a complaint to the competent supervisory authority for the Company’s MiCA licence, the Bulgarian Financial Supervision Commission (FSC), 16 Budapest Str., 1301 Sofia, Bulgaria, www.fsc.bg, as well as to any competent consumer‑protection body in their Member State.

Risk Warning and Important Disclosures

1. Capital at Risk: The value of Crypto‑Assets is highly volatile, and you may lose all the money you invest. The price of Crypto‑Assets can rise and fall significantly in a short period, and past performance is not indicative of future results.
2. No Guaranteed Returns: We do not guarantee any specific return or profit from Crypto‑Asset investments. Claims of guaranteed returns are misleading and should be avoided.
3. Regulatory Protection: Even where the Company operates under MiCA (still under the authorisation procedure), Crypto‑Assets are not covered by deposit guarantee or investor compensation schemes. You should not expect to be protected if the value of your investment falls or if the service provider fails, unless such protection is explicitly provided by law.
4. Market Volatility: The Crypto‑Asset market operates globally and continuously, leading to high volatility. Changes in market conditions, global events and regulatory developments can have immediate and unpredictable effects on Crypto‑Asset values.
5. Suitability: Crypto‑Assets are generally suitable only for individuals who understand high‑risk investments and can afford to lose their entire investment. You should assess whether investing in Crypto‑Assets aligns with your risk tolerance and financial objectives.
6. Operational and Security Risks: Crypto‑Assets are typically less easy to use than cash. If you store Crypto‑Assets on personal devices or in self‑custody wallets and you lose access credentials, you may lose access to your investment altogether.
7. Tax Implications: Gains or losses from Crypto‑Asset transactions may have tax implications. You are responsible for understanding and complying with your tax obligations.
8. Risk of Scams and Fraud: The Crypto‑Asset sector is susceptible to scams, phishing attacks and other forms of fraud. Exercise caution when receiving unsolicited offers or advice relating to Crypto‑Assets.
9. Independent Advice: You should consider seeking advice from a qualified financial advisor familiar with Crypto‑Assets before making investment decisions.

By proceeding with a Crypto‑Asset transaction, you acknowledge that:

• you fully understand the risks associated with Crypto‑Asset investments;
• you have the financial means to bear the loss of your entire investment;
• you accept that Crypto‑Asset investments may not be covered by investor‑protection schemes;
• you have made your own independent decision to use the Services, based on your own assessment of your needs, objectives and risk tolerance.