Terms and Conditions
1. Preliminary Provisions
The platform unramp.com (hereinafter: "Platform") is owned and operated by
Best Traders EOOD, located at zh.k. Razsadnika Konyovitsa, bl. 14. entr. A, fl.1.,
ap.4., City of Sofia 1330, Bulgaria, company number: 207160415 (hereinafter:
"Company").
Definitions:
• User: A natural person of full legal capacity who has accepted the Terms
and Conditions and entered into an agreement for the provision of services.
• Services: Services provided by the Company through the Platform.
• Terms and Conditions: This document.
• Company: Best Traders EOOD.
• Platform: The website operated by the Company at unramp.com.
• Virtual Currency: Any digital or virtual currency secured by cryptography, operating on a decentralized system.
The Terms and Conditions establish the principles for the provision of electronic
services by the Platform and its use by Users, including the conclusion of
agreements, transaction authorization, and service fees.
All trademarks on the Platform are the property of the Company or its business
partners. Users may not distribute, use, or copy content from the Site without
the Company's consent.
Users must read and accept the Terms and Conditions before using the Platform. If you do not agree with the guidelines, you must leave the Platform immediately.
The Platform operates under the jurisdiction of Bulgaria within the European
Economic Area. Access is restricted based on evaluation by the Company,
which may refuse or revoke access from jurisdictions subject to sanctions or
prohibitions. Prohibited regions include, but are not limited to, Afghanistan, Belarus, Cuba, the Democratic Republic of Kongo, Iran, Iraq, Libya, North Korea, Russia, Sudan, South Sudan and Syria.
Users acknowledge the risks associated with investing in Virtual Currencies, including potential loss of all funds due to market fluctuations.
The Platform does not handle Users' funds directly but facilitates the described
services.
Users are prohibited from providing unlawful content or engaging in actions
that disrupt the Platform.
Technical requirements for using the Platform include:
• Internet connection
• Correctly configured browser
• Active email account
• Cookies and JavaScript enabled
• PDF reader software
The Platform does not guarantee proper functioning if the User's hardware or
software does not meet these requirements.
II. Company’s Rights and Obligations
The Platform mediates and supports the process of buying and selling cryptocurrency units and conducting transactions. The range of available Virtual Currencies may be updated without amending the Terms and Conditions.
The Company does not offer electronic wallet services. Users must have their
own wallets and exercise caution in storing Virtual Currencies due to theft risks.
The Company is not responsible for losses of Virtual Currency due to factors beyond its control, such as system errors or third-party negligence.
The Company is not responsible for taxation consequences of holding Virtual
Currencies and does not provide investment advice.
The Platform matches Users with market offers for Virtual Currency transactions. Users must acknowledge the associated risks, including potential total loss of funds.
Services are provided for a fee, with commissions visible during transactions.
Exchange rates on the Platform are for informational purposes only and may
differ from the final rates applied.
The Company does not guarantee profit from exchange rate changes and may
withhold access to functionalities if limits are exceeded.
If additional verification is required, the Company may withhold payments or
Virtual Currencies until issues are resolved.
III. User’s Rights and Obligations
Users must be natural persons of full age. The Platform does not serve entities
other than natural persons.
Users must provide true data and be the sole beneficiary of transactions. The
Platform is not liable for incorrect data provided by Users.
Account registration is not required, but an email address, cryptocurrency wallet address, and acceptance of Terms and Conditions are necessary for transactions.
Users are prohibited from fraudulent activities, unauthorized credit card use, money laundering, high-risk transactions, chargeback abuse, and violating card network rules. Specific prohibitions include using credit cards for iGaming, adult content, and illegal activities.
IV. Services
Transactions begin by following the steps in section III.3. Users submit buy/sell
instructions, provide payment details, and confirm the transaction. The Platform processes the transaction and sends confirmation via email.
The Company offers information on Virtual Currency prices and transaction capabilities. Transactions suspected of violating anti-money laundering laws will be suspended.
V. Buying Virtual Currencies
To purchase Virtual Currencies, Users select the desired currency, enter the amount to exchange, and confirm the transaction. The Platform checks the wallet address format and sends order confirmation via email.
The Platform charges a commission fee, visible during the transaction. The final exchange rate depends on the time of payment, and transactions are finalized within one working day.
Virtual Currencies are transferred to the User's wallet. If the service cannot be provided, funds will be returned within three working days, with notification sent to the User.
VI. Personal Data Protection
Personal data processing rules are described in the Privacy Policy on the Platform. The Company processes data to ensure proper service provision.
VII. Complaint Procedure
Users can lodge complaints regarding the Platform's operation via email to contact@support.unramp.com. Complaints should include the email used for the transaction, a description of the issue, and the User's demand.
Complaints are processed within 14 days, with the User informed of the outcome via email or in writing.
In case of disputes, Users may use out-of-court resolution methods, such as mediation or the EU online platform (ODR platform) for consumer disputes.
VIII. Rescission
Users cannot withdraw from exchange transactions due to market price movements outside the Platform's control.
IX. Final Provisions
These Terms and Conditions govern agreements between the Company and Users for Virtual Currency transactions. The Company reserves the right to amend the Terms and Conditions, with changes effective 14 days after notification.
Transactions ordered before changes take effect are governed by the provisions in force at the time of ordering. Amendments may be made for reasons including legal compliance, court rulings, market changes, security improvements, and functionality updates.
Changes will be announced on the Platform. Applicable law is Bulgarian law, and disputes will be settled by the court with jurisdiction over the Site's location, or consumer courts for consumer-related disputes. These Terms and Conditions do not limit consumer rights under mandatory laws in your country of residence.