Customer support queries
If you’re a Unramp user with a question about an account or a transaction, please use our Contact us page instead.
Company
Press & Media.
If you’re writing, producing, or publishing about crypto-assets, payments, financial regulation — we’d be glad to talk to you.
This page is the direct route to Unramp for anyone in the media. Whether you’re working on a story that touches on what we do, looking for someone to comment on a regulatory development, planning a podcast or video piece, or thinking about a content collaboration — start here, not with our general support team.
How to reach us
Write to our press inbox.
A real person reads every message, and we aim to respond within one business day.
Press inbox
[email protected]Languages: English or Bulgarian
If your inquiry is time-sensitive — for example you’re working on a breaking story and need a response within hours — say so in the subject line. We’ll do our best to come back to you faster.
When you write to us, please tell us
- Who you are and which publication, programme or platform you represent.
- What you’re working on — the topic, the angle, the format (article, podcast, video, panel, etc.).
- Your deadline, if you have one. Even an approximate date helps us prioritise.
- What you need from us — a quote, an interview, background, data, a spokesperson, an asset, a meeting.
- Anything you’ve already published on this topic that you’d like us to read first.
A note on what we don’t do
What this inbox isn’t for.
To save us all some time, a few things this inbox isn’t for.
Investment commentary
We’re not authorised to give investment advice, and we don’t comment on whether anyone should buy any particular crypto-asset, on price movements, or on market direction. Please don’t ask — we’ll only have to decline.
Mass outreach
Generic pitches sent to every fintech press inbox at once tend not to get a reply. Specific, considered approaches do.
SEO link requests
Listicle inclusions and paid backlink schemes. We don’t participate in these.
That’s it
Prefer to talk to a person first?
If you’d rather talk to a person before sending a written request, send us a short message explaining what you’re working on and we’ll find a time to speak. We’re a small team and we treat the press contact route seriously — which means we read carefully, respond properly, and don’t waste anyone’s time.
[email protected]