Compliance
The risks of buying crypto-assets. Please read this page in full before using our service.
Read this first
This page describes the principal risks of buying crypto-assets. It is published in accordance with Article 66 of Regulation (EU) 2023/1114 (MiCA), which requires us to act honestly, fairly and professionally, and to communicate information to clients in a way that is fair, clear and not misleading.
Crypto-assets are a relatively new and rapidly evolving category of digital asset. They are different in important ways from cash, bank deposits, securities and other financial instruments you may already be familiar with. Before you transact, please make sure you understand each of the risks set out below. If anything is unclear, do not proceed.
The risks
The price of a crypto-asset can rise and fall significantly, sometimes within minutes. Crypto-assets do not have an intrinsic value in the same way that a share or a bond does. There is a real possibility that the value of any crypto-asset you buy may fall to zero. You should only spend money on crypto-assets that you can afford to lose entirely.
Money you spend through our service is not a deposit. We are not a credit institution. There is no deposit-guarantee scheme that covers the funds you pay, and no scheme of any kind that compensates you if the value of your crypto-asset falls. Our professional liability insurance under Article 67 of MiCA covers breach of our professional duty — it does not cover market losses.
Once a crypto-asset has been transferred to a wallet address, the transfer is final. It cannot be reversed by us, by the recipient, by the operator of the blockchain, or by any court order. If you provide the wrong wallet address, network, or amount, we cannot recover the crypto. Always double-check before you confirm.
Our service is non-custodial. We do not provide a wallet, and we do not hold your crypto-asset after delivery. Once it arrives in your wallet, keeping it safe is your responsibility. If you lose access to your wallet, your private key, or your recovery phrase, the crypto-asset is generally lost permanently — there is no recovery mechanism we can offer.
Not every crypto-asset can be sold quickly at a stable price. Some are traded in low volumes, on a small number of venues, or under conditions of stress that limit how quickly a position can be closed. You may, when you wish to sell, find no buyer at the price you expected — or no buyer at all.
Blockchains and the software around them are complex systems that can and do fail — network congestion, forks, smart-contract bugs, validator or oracle failures, or outages of our own systems or those of our partners. Where these occur, your transaction may be delayed, completed differently, or not completed at all.
The crypto-asset ecosystem is a frequent target of fraud, phishing, social engineering and theft. We will never ask you to share your private key or recovery phrase, install remote-access software, send crypto to an address we provide, or call you about a problem with your transaction. If anyone claiming to be Unramp does, stop and contact us through the official Contact us page.
The legal and regulatory framework for crypto-assets is evolving. Rules can change at EU, national and international level, and those changes can affect the availability of our service, the assets we support, and your own legal obligations. Some crypto-assets may be reclassified by regulators in the future.
Crypto-asset transactions may have tax consequences in the jurisdiction where you are resident. Tax treatment is complex and varies by country. We do not provide tax advice. You are responsible for understanding your tax position and reporting your transactions to the relevant tax authority.
Stablecoins are designed to maintain a stable value relative to a reference asset, but their stability depends on the issuer’s reserves, governance and operational integrity. A stablecoin’s peg can break — temporarily or permanently — and you may lose part or all of the value of your holding. Stablecoins are not equivalent to bank deposits.
Each network and token has its own technical, economic and governance characteristics. Value and usability may be affected by changes in protocol rules, token supply, decisions of the issuer or governance community, or competition. Some tokens are issued by entities whose conduct is not, or is only partially, regulated.
Crypto-assets are global, but the law that applies to you is the law of the jurisdiction in which you are resident. Where your residency, transaction or counterparty connects to another jurisdiction, additional laws may apply. It is your responsibility to ensure that your use of our service is permitted under the law that applies to you.
Nothing on our website, in our communications, or in our service constitutes investment advice, a personal recommendation, or an opinion on the suitability of any crypto-asset for you. The decision to buy is yours, and it should be informed by your own research and, where appropriate, advice from a qualified, independent advisor.
We may at any time, and without prior notice, add or remove crypto-assets, suspend or modify our service in particular jurisdictions, or update the terms on which we provide the service. Where changes are made for regulatory, security or operational reasons, they may take effect immediately.
Before you transact
This Risk Warning forms part of the legal framework that governs your use of our service. It should be read together with our Terms and Conditions, Privacy Policy, AML/CFT Notice and Pricing Methodology. If you have read this page and you are not comfortable with any of the risks described, please do not use our service. If you have questions, please contact us before transacting.
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